Google Business Profile Suspended? Get Your Listing Back Online Fast
Stop losing local customers to your competitors. We are experts in fixing hard suspensions, soft suspensions, and policy violations. If we don’t fix it, you don’t pay.
⚠️ Critical Warning
Do not create a new profile. This is a common “duplicate listing” violation that will make your suspension permanent. Let us fix the original listing.
Why Every Day Your Profile Stays Suspended Costs You Money
A suspended Google Business Profile is a financial emergency. Your “Digital Storefront” is boarded up, and Google is redirecting your traffic elsewhere.
Loss of Map Visibility
You have completely vanished from Google Maps and the “Local Pack” (top 3 results). New customers literally cannot find you.
Inbound Calls
For most local businesses, the GBP drives 60-80% of phone calls. When the profile goes down, the phone stops ringing immediately.
Competitor Advantage
Every search for your services is now going directly to your competitors. You are actively handing them your market share.
Why Trust Unsuspend Me With Your Business?
1,000+ Successful Recoveries
We work with businesses across the US, UK, Australia, and Canada. From plumbers to medical clinics, we have seen every type of suspension trigger and know exactly what evidence Google requires to overturn it.
Deep Google Policy Expertise
We don’t guess. We analyze your profile against Google’s 160+ page Guidelines for Representing Your Business on Google. We identify the exact trigger—whether it’s a NAP inconsistency, category issue, or address violation—and fix it before appealing.
Strategic Documentation
Google Support is overwhelmed and often automated. Generic appeals get rejected. We compile professional evidence packages including business license verification, utility bill matching, and signage proof that forces a human review of your case.
Transparent Flat-Rate Pricing
No monthly retainers. No hourly billing surprises. We charge a flat fee for the recovery service. For standard appeals, if we fail to reinstate your listing, we refund 100% of your money. We carry the risk so you don’t have to.
What Type of Google Business Profile Suspension Are You Facing?
Google rarely tells you exactly why you were suspended. They simply cite “Deceptive Content” or “Quality Issues.” We diagnose and fix the specific root causes below.
🔴 Hard vs. Soft Suspensions
Soft Suspension: Your listing is still visible on Maps, but you cannot manage it, and
it may be marked as “unverified.” We can usually reclaim these quickly.
Hard Suspension: Your listing is completely removed from Maps and Search. This is a
severe penalty usually triggered by policy violations or “suspicious activity.” This requires a full
evidence-based appeal.
📍 Address & Location Violations
Using a P.O. Box, UPS Store, or Virtual Office (like Regus/WeWork) without permanent signage is a primary suspension trigger. We help you document your location correctly or transition to a Service Area Business (SAB) profile compliant with Google’s policies.
📝 NAP Inconsistencies
If your Name, Address, and Phone number vary across the web (e.g., Yelp says “Main St” but Google says “Main Street Suite 100”), Google’s trust score for your entity drops. We audit your citations to ensure your data footprint matches your appeal documents exactly.
🏷️ Keyword Stuffing Violations
Adding services to your business name (e.g., “Joe’s Plumbing | Best Drain Cleaner NYC”) is a direct violation. The name on your profile must match your legal business registration or permanent signage exactly. We correct these naming violations to satisfy compliance.
⚠️ Website Compliance Issues
Google bots crawl your website to verify your profile claims. If your site has broken links, malware, redirects, or address data that contradicts your GBP, you will be suspended. We audit your landing page to ensure it supports your reinstatement case.
🛡️ Verification Loops
Stuck in a loop where Google asks for video verification but the upload fails? Or postcards never arrive? We have specific escalation paths to bypass broken verification methods and request manual verification from the support team.
Why Most Business Owners Can’t Fix This Themselves
1. The “Generic Appeal” Trap
Most owners just click “Appeal” and write “Please put my business back.” Google’s system auto-rejects these. Without attaching specific proof documents (Business License, Utility Bill, Photos), your appeal is essentially invisible.
2. Making Changes During Suspension
Panic-editing your profile (changing names, categories, or hours) while suspended resets the review clock and can trigger new fraud flags. We freeze the profile and only make changes that align with the official documents we submit.
3. Google’s Opaque Support
Google support emails are often canned responses. They won’t tell you “your signage is too small.” They just say “not compliant.” We interpret these vague rejections and know exactly what technical detail needs fixing.
4. Exhausting Appeal Attempts
You only get limited chances. After 2-3 failed appeals, Google may block your email address or mark the location as permanently disabled. Professional intervention is crucial before you burn through your appeal limits.
Specialized Recovery for Your Industry
Every industry faces unique scrutiny from Google’s spam algorithms. We customize our strategy based on your sector.
🚑 Healthcare & Medical
Strict verification rules apply. We handle Practitioner vs. Practice profile conflicts and ensure NPI records match your GBP data.
🛠️ Home Services
The #1 target for spam. We defend plumbers, HVAC, and locksmiths against “Service Area” violations and verify address hiding compliance.
⚖️ Legal Services
Law firms often face multi-practitioner duplicate listing issues. We consolidate duplicates and verify individual attorney profiles correctly.
🍽️ Restaurants & Food
Issues often arise from menu link redirects or ownership conflicts. We resolve ownership disputes and menu inconsistencies quickly.
🏠 Real Estate
Agents often use the broker’s address, causing “multiple businesses at same location” filters. We structure agent profiles to pass verification.
💼 Financial Services
High-trust category requiring rigorous documentation. We prepare advanced verification packages proving regulatory compliance.
Our Proven 5-Step Recovery Process
Detailed Audit & Diagnosis
We don’t just guess. We request Manager access and perform a 20-point forensic audit of your profile, website, and citation footprint to identify the specific policy violation that triggered the suspension.
Compliance Preparation
We guide you through gathering the exact documents Google wants. We format your Business License, Utility Bill, and signage photos into a professional evidence dossier that Google agents respect.
Strategic Appeal Submission
We write and submit the reinstatement request using internal terminology and referencing specific policy clauses. This is not a generic template; it is a legalistic argument for your business’s legitimacy.
Escalation & Defense
If the initial bot rejects the appeal (common), we initiate manual escalation protocols. We engage directly with Google Support representatives to argue your case with the evidence package.
Restoration & Protection
Once reinstated, we perform a final health check. We advise you on specific actions to avoid in the future so you don’t trigger the spam filters again next month.
What You Get: The Complete Recovery Package
- Compliance Audit Report: A breakdown of exactly what is wrong with your current listing.
- Root Cause Analysis: Identification of the technical trigger (URL, Address, Content).
- Evidence Compilation: Professional formatting of your verification documents.
- Custom Appeal Letter: Written specifically for your case, citing relevant Google policies.
- Website Alignment Check: Ensuring your landing page matches GBP data perfectly.
- Post-Recovery Guide: Instructions on how to keep your profile safe moving forward.
Who We Help
We specialize in legitimate businesses that have been unfairly flagged.
Local Service Businesses
Plumbers, Electricians, HVAC, Locksmiths, Cleaners, Landscapers.
Storefront Locations
Retail Stores, Gyms, Salons, Auto Repair Shops, Showrooms.
Medical & Professional
Dental Offices, Law Firms, Clinics, Accountants, Real Estate Agencies.
Marketing Agencies
White-label support for agencies managing client suspensions.
Transparent Pricing – No Hidden Fees
Straightforward pricing based on the complexity of your case.
Standard Recovery
For First or Second Appeal Attempts
No Results, No Charge Guarantee
- Full Compliance Audit
- Document Evidence Preparation
- Strategic Appeal Writing
- Submission & Monitoring
- Post-Reinstatement Health Check
Manual Escalation
For Cases Stuck After 2 Failed Appeals
Advanced Case Handling
- Everything in Standard Plan
- Manual Support Escalation
- Direct Google Rep Communication
- Complex Violation Defense
- Video Verification Assistance
Payment is only required upon successful reinstatement for Standard tier. Escalation tier requires upfront deposit due to resource intensity.
Why Choose Unsuspend Me?
| Comparison Factor | DIY Approach | General Marketing Agency | Unsuspend Me |
|---|---|---|---|
| Policy Knowledge | ✗ None (Guesswork) | ✗ Basic (SEO focused) | ✓ Expert (Specialized) |
| Appeal Strategy | ✗ Generic Button Click | ✗ Standard Template | ✓ Custom Legalistic Case |
| Documentation | ✗ Usually Missing | ✗ Hit or Miss | ✓ Full Evidence Package |
| Manual Escalation | ✗ Impossible | ✗ Rare | ✓ Included in Tier 2 |
| Success Rate | ✗ Low (<20%) | ✗ Moderate (~50%) | ✓ High (95%+) |
| Cost Risk | ✗ Time + Lost Revenue | ✗ Full Retainer Fees | ✓ No Result, No Charge |
Understanding Google’s Business Profile Guidelines
Google’s reinstatement process is strictly governed by the “Guidelines for Representing Your Business on Google.” Violating these is what got you suspended, and proving alignment with them is the only way back.
Common Policy Misunderstandings:
- “I can use my home address.” Only if you hide it and operate as a Service Area Business. Showing a residential address on Maps is a violation.
- “I can add keywords to help SEO.” Absolutely not. Your GBP name must match your real-world signage exactly.
- “Virtual Offices are okay.” Generally no, unless you have permanent signage and staff present during stated hours.
How Automation Flags Violations
Google uses AI to cross-reference your GBP data with third-party databases (state registries, utility records, street view imagery). If your GBP says “Suite 200” but the Street View shows a residential house, the bot triggers a suspension automatically.
Our job is to provide the human verification layer—photos, videos, and legal documents—that proves the bot was wrong (or that you have fixed the issue).
What Your Business Needs for Reinstatement
Before we submit your appeal, we must ensure your technical house is in order.
1. Valid Business License
A government-issued registration matching your GBP name and address exactly.
2. Utility Bill
A gas, electric, water, or internet bill in the business name at the GBP address. (Mobile phone bills often rejected).
3. Permanent Signage
Photos of your permanent business sign. No banners, no printed paper taped to a door.
*For Service Area Businesses, we need vehicle registration or insurance documents showing the business address.
How to Prevent Future Suspensions
Getting reinstated is half the battle. Staying online is the other half.
- Lock Your Profile: Limit who has manager access. One rogue edit from an inexperienced agency can trigger a re-suspension.
- Monitor Suggest Edits: Competitors and users can “suggest” changes to your listing. Reject incorrect changes immediately.
- Maintain Citation Consistency: Ensure every new directory listing matches your GBP data format exactly.
- Avoid frequent core data changes: Changing your phone number or address is a high-risk activity. Do it rarely and carefully.
What to Expect: Recovery Timeline
Phase 1: Diagnosis & Prep
1-2 Days
We audit the account, identify the violation, and work with you to gather the necessary evidence documents.
Phase 2: Google Review
3-7 Business Days
After submission, Google’s team reviews the case. This is the standard wait time for an initial decision.
Phase 3: Escalation (If Needed)
+7-14 Days
If the first appeal is denied, we move to manual escalation. This involves back-and-forth with advanced support.
Frequently Asked Questions
We successfully reinstate over 95% of the legitimate businesses we work with. If your business is real and eligible, we can usually get it back.
We cannot give a full guarantee as Google has the last word and it depends on how naughty you have been. For our Standard Recovery service, we operate on a ‘No Results, No Charge’ basis. If we cannot get your profile reinstated, you do not pay. We assume the risk because we are confident in our process. We have a 98%+ sucess rate and are good at what we do.
That makes it harder, but not impossible. If you have failed 2 appeals, you will need our “Manual Escalation” service ($500) as we need to bypass the standard queue.
Often, yes. “Permanent” is Google language for “we stopped listening.” We can use escalation channels to reopen the case if we have strong new evidence.
Sometimes. If your website contradicts your GBP (different address, different name), we will advise you to fix it before we submit the appeal.
We need “Manager” access to your Google Business Profile. We do NOT need your personal Gmail password. We will guide you on how to add us safely.
Absolutely. We operate under strict confidentiality. Your data and our strategy for your account are never shared with third parties.
Yes, we handle GBP reinstatement over 3 continents, for clients in the USA, Canada, UK, Australia, Europe and New Zealand. We can reinstate profiles in any country and any language, as long as you are able to communicate with us!
Stop Losing Customers to Your Competitors
Every minute your profile is down, you are losing money. Let the experts handle the red tape so you can get back to business.