Google Merchant Center Suspended? Get Your Shopping Ads Back Online
Stop losing thousands in daily revenue. We provide guaranteed reinstatement for eligible e-commerce brands facing Misrepresentation, Policy Violations, and Account Suspensions.
⚠️ Critical Warning
DO NOT create a new Merchant Center account. This is known as “Circumventing Systems” and will result in a permanent ban of your domain, payment methods, and business identity. We must fix the original account.
Every Day Your Products Are Offline Costs You Money
For e-commerce brands, a Merchant Center suspension is a revenue catastrophe. Your entire Google Shopping channel vanishes overnight.
Daily Revenue Loss
The average mid-sized e-commerce store loses thousands in sales every single day their products are absent from Google Shopping.
Product Visibility
Your competitors are now dominating your branded keywords and high-intent product searches while your ads are dark.
Customer Acquisition
Your new customer pipeline has dried up. Retargeting pools are emptying. The long-term damage grows exponentially with time.
Why Trust Unsuspend Me With Your Business?
300+ Merchant Recoveries
We have successfully reinstated over 300 Google Merchant Center accounts for businesses ranging from niche Shopify stores to enterprise retailers. We understand the specific algorithmic triggers that flag e-commerce accounts.
Deep Policy Expertise
Merchant Center policies are far more complex than standard ads policies. We specialize in interpreting vague “Misrepresentation” flags and identifying the exact feed attribute or website element causing the issue.
E-Commerce Specialists
We speak fluent Shopify, WooCommerce, Magento, and BigCommerce. We know how specific themes, checkout flows, and plugin conflicts can inadvertently trigger Google’s compliance bots.
Guaranteed Reinstatement Service
We guarantee reinstatement for eligible accounts. After our initial case assessment, if we determine your account is eligible, we provide a 100% money-back guarantee if we fail to reinstate your Merchant Center. Zero risk to you.
What Type of Google Merchant Center Suspension Are You Dealing With?
Google’s violation emails are notoriously vague. We translate “Account Suspended” into actionable technical fixes.
❌ Misrepresentation
The most common and difficult suspension. It means Google doesn’t trust your business identity or product claims. Triggers include unclear pricing, missing contact info, unrealistic promotions, or “too good to be true” offers.
🚫 Unacceptable Business Practices
Flags for deceptive behavior, such as bait-and-switch pricing, phishing attempts, or hiding terms and conditions. Often triggered by aggressive marketing apps or pop-ups on your site.
📦 Unsupported Shopping Content
Selling restricted items (supplements, weapons, adult products) or products that violate local laws. Even selling compliant accessories for restricted items can trigger this if feed data isn’t structured correctly.
↩️ Return Policy Violations
Google requires your return policy to be transparent, accessible, and consistent. If your checkout page says “All Sales Final” but your policy page says “30 Day Returns,” you will be suspended.
📞 Contact Information Issues
Missing physical address, phone number, or email. Using a virtual office without proper verification. If Google can’t verify you exist in the real world, you can’t advertise.
🌐 Website Quality Problems
Poor user experience, broken checkout flows, slow loading times, or insecure (HTTP) pages. Your website must meet Google’s high standards for professional e-commerce design.
📉 Feed Data Quality
Systematic errors in your product feed. Mismatched prices between feed and landing page (often caused by currency converters), incorrect GTINs, or missing required attributes.
⚠️ Account Suspension History
If you have previously suspended accounts linked to your domain, payment method, or IP address, Google treats your new account as an attempt to evade a ban. We help untangle these historical knots.
Why Google Merchant Center Recovery Requires Specialized Expertise
Strict E-Commerce Policies
Merchant Center policies are distinct from Google Ads policies. They focus heavily on consumer safety and transparency. What passes in Search Ads often fails in Shopping.
Feed-Level Technical Requirements
Recovery often requires editing raw XML/CSV feed data or configuring API rules. We troubleshoot intricate GTIN, MPN, and Brand attribute conflicts that regular marketers don’t understand.
Website Compliance Standards
It’s not just about the feed. Your entire website—from footer links to checkout functionality—must be audit-proof. We review your site code and content through the eyes of a Google policy reviewer.
Account History Impact
Every failed appeal reduces your “Trust Score.” If you spam the appeal button without fixing the root cause, you risk a permanent “cooldown” period where Google ignores you. We make every appeal count.
Merchant Center Recovery for Your E-Commerce Vertical
Different products face different scrutiny. We tailor our compliance audit to your specific niche.
👗 Fashion & Apparel
Common issues: Missing size/color attributes, inconsistent return policies for sale items, brand trademark violations.
📱 Electronics & Tech
Common issues: Missing GTINs (barcodes), selling refurbished items as new, unauthorized reseller status, warranty clarity.
💄 Health & Beauty
Common issues: Unverified health claims, restricted ingredients (CBD, prescription-grade), “before and after” promises.
🏡 Home & Garden
Common issues: Shipping cost calculation errors for heavy items, safety certification missing for certain appliances.
💊 Supplements & Wellness
Common issues: FDA disclaimer requirements, prohibited substance flags, aggressive weight loss claims, subscription trap concerns.
🛒 General Retail
Common issues: Pricing mismatches between feed and landing page, out-of-stock items still active in feed, shipping policy ambiguity.
Our Proven Recovery Process
Comprehensive Account Audit
We perform a deep-dive forensic audit of your Merchant Center account, Google Ads account, and website backend to identify every potential suspension trigger.
Feed & Site Analysis
We cross-reference your product data against your landing pages to ensure 100% accuracy in pricing, availability, and shipping information.
Root Cause Identification
We isolate the specific policy violations—whether it’s a technical feed error or a website trust signal issue—and create a remediation plan.
Strategic Appeal Prep
We prepare a detailed, evidence-based appeal document that proves you have rectified the violations and are now fully compliant.
Google Support Escalation
We submit the appeal through our agency channels, often engaging directly with support teams to ensure a manual review of your case.
Monitoring & Optimization
Once live, we monitor your account for 30 days to ensure stability and provide recommendations to improve feed quality scores.
What You Get: The Complete Recovery Package
- Complete Merchant Center Audit: A full report on account health and violation triggers.
- Feed Compliance Analysis: Detailed check of your XML/CSV feed data structure.
- Website Policy Review: Actionable list of required website changes.
- Custom Appeal Documentation: Professionally written appeal tailored to your case.
- Data Optimization Guide: Recommendations to improve product visibility post-recovery.
- 30-Day Post-Recovery Support: We stay with you to ensure the fix sticks.
Who We Help
Our service is designed for established businesses where Google Shopping is a critical revenue channel.
E-Commerce Stores
Generating $50k+ monthly revenue, running on Shopify, WooCommerce, Magento, or BigCommerce.
Multi-Channel Sellers
Brands selling across Amazon, eBay, and their own D2C site who need centralized feed compliance.
Digital Agencies
Marketing agencies who need a white-label partner to resolve complex client suspensions.
Enterprise-Level Recovery – Transparent Pricing
A premium solution for businesses that cannot afford to stay offline.
Guaranteed GMC Reinstatement
100% Money-Back Guarantee for Eligible Cases
100% Money-Back Guarantee
Pricing varies based on suspension complexity, account history, and product volume.
We assess eligibility before engagement.
- Full Forensic Account Audit
- Eligibility Assessment First
- Root Cause Analysis & Strategy
- Website Compliance Review
- Strategic Appeal Preparation
- Direct Google Support Escalation
- Feed Optimization Guidance
- 30-Day Post-Recovery Monitoring
- 100% Reinstatement Guarantee
- Money-Back if We Fail
How The Guarantee Works:
We assess your case for eligibility first. If we determine your account is eligible for our guaranteed service, we commit to full reinstatement or a 100% refund. Not all cases qualify—we only take on accounts we’re confident we can restore.
Why Choose Unsuspend Me?
| Comparison Factor | DIY Approach | General Agency | Unsuspend Me |
|---|---|---|---|
| Policy Knowledge | None (Guesswork) | Basic (Ads focused) | Expert (Feed focused) |
| Feed Technical Expertise | None | Limited | Advanced |
| Website Auditing | Missed Issues | Superficial | Code-Level Review |
| Recovery Timeline | Months / Never | Weeks | 14-21 Days (Avg) |
| Post-Recovery Support | None | Extra Fee | Included (30 Days) |
| Investment Risk | Permanent Ban Risk | Low Success Rate | Proven Results |
Understanding Google’s Merchant Center Policies
Google Shopping operates under a stricter set of rules than Google Search. The goal is to protect users from fraudulent products and poor shopping experiences.
Common Misrepresentation Triggers:
- Omitted Information: Failing to clearly disclose shipping costs, return windows, or business physical location.
- Unverified Identity: Google needs to know exactly who they are doing business with. Anonymous stores get suspended.
- Promotional Claims: Using language like “Best Seller” or “World’s No. 1” without third-party verification in the feed.
Feed Data Requirements
Your product feed is the lifeline of your account. It must adhere to strict formatting standards for GTINs (Global Trade Item Numbers), MPNs (Manufacturer Part Numbers), and Google Product Categories.
A single error in one product can sometimes flag the entire account if Google perceives it as a systemic quality issue. Our audit catches these granular errors.
What Your Store Needs for Successful Reinstatement
Before appealing, your website must be technically bulletproof.
1. Secure Checkout & SSL
Your site must use a valid SSL certificate (HTTPS) and have a secure payment gateway. No broken lock icons allowed.
2. Visible Policies
Return, Refund, and Shipping policies must be accessible from the footer and visible before the checkout process begins.
3. Valid Contact Info
You must display at least two of three: Physical Address, Phone Number, Email. A “Contact Us” form alone is insufficient.
4. Accurate Product Data
Prices and availability on the landing page must match the feed data exactly. No “price on request” allowed.
5. Compliant Landing Pages
No pop-ups blocking content. No broken images. Mobile-friendly design is mandatory for Shopping ads.
6. Proper GTIN Usage
If you sell branded goods, you must use the manufacturer’s barcode. Do not make up fake GTINs to bypass errors.
Product Feed Requirements for GMC Compliance
We ensure your feed meets the highest data quality standards.
- Required Attributes: id, title, description, link, image_link, price, availability, brand, gtin (if applicable).
- Image Standards: White background, no watermarks, no promotional text overlays, high resolution (800×800+ recommended).
- Shipping Configuration: Shipping settings in Merchant Center must match or overestimate the cost shown on your website. Underestimating shipping is a major violation.
- Tax Settings: For US merchants, tax settings must be accurately configured for all states where you have nexus.
How to Maintain Merchant Center Compliance
Recovery is just the start. Staying compliant requires ongoing vigilance.
- Regular Feed Audits: Check for warnings in the Diagnostics tab weekly. Fix warnings before they become suspensions.
- Monitor Landing Pages: Use automated tools to ensure your URLs are live and prices haven’t drifted from your feed data.
- Track Policy Updates: Google updates Shopping policies frequently. We keep you informed of changes that affect your niche.
- Proactive Fixes: Address “Item Disapprovals” immediately. A high volume of disapproved items can trigger an account-level suspension.
Recovery Timeline Expectations
Phase 1: Audit & Analysis
3-5 Days
We dissect your account, feed, and website. We produce a list of required technical changes.
Phase 2: Remediation & Appeal
7-10 Days
You implement site changes (or we guide you). We fix the feed. We draft and submit the strategic appeal.
Phase 3: Escalation & Approval
7-14 Days
We engage with support for review. This phase varies based on Google’s response times and complexity.
Total Estimated Time: 14-21 Business Days
Frequently Asked Questions
We maintain a 95%+ success rate for cases we accept. We carefully assess each case for eligibility before engagement—if we take your case, we’re confident we can fix it. That’s why we offer the guarantee. We turn away cases that don’t meet our eligibility criteria.
We assess several factors: (1) Your business must be legitimate with real inventory and proper business registration, (2) The suspension reason must be policy-based (not fraud/counterfeit), (3) Your website must be fixable to meet compliance standards, (4) You must be willing to implement required changes. During our initial assessment, we’ll determine if your case qualifies for the guaranteed service. If not eligible, we’ll explain why upfront.
On average, 2-4 weeks. It depends on how quickly website changes can be implemented and Google’s current support queue times.
Yes, for eligible cases. After our initial assessment, if we determine your account qualifies for our guaranteed service, we provide a 100% money-back guarantee. If we cannot reinstate your Merchant Center, you get a full refund. We only accept cases we’re confident we can fix, which is why we assess eligibility upfront.
This makes the case more complex as your “Trust Score” is lower. We will likely need to perform a “cooling off” period and ensure the next appeal is absolutely perfect to avoid a permanent ban.
In many cases, yes. “Permanent” is often an automated flag. If we can prove the violation was an error or has been fully rectified with evidence, we can overturn permanent bans.
We need Standard access to your Merchant Center and Google Ads accounts. We may also need limited access to your website backend (Shopify/WooCommerce) to audit settings, or we can guide you via screenshare.
Absolutely. 80% of Merchant Center suspensions are triggered by website issues, not feed issues. We will give you a detailed checklist of what to fix on your site.
We can help navigate policy restrictions for gray-area products, but we cannot help you sell items that are explicitly banned by Google (e.g., illegal substances, counterfeit goods).
Yes, feed optimization is a core part of our service. We fix GTIN errors, missing attributes, and formatting issues.
Yes, we are experts in all major e-commerce platforms and feed management tools (FeedArmy, GoDataFeed, Channable, etc.).
We provide a 30-day monitoring period to ensure the account stays stable. We also provide a guide on how to maintain compliance to prevent future issues.
If your store generates significant revenue from Google Shopping, the cost of being offline for months (or forever) far outweighs our fee. We restore your primary revenue engine.
Stop Losing Sales to Your Competitors
Your customers are searching for your products right now. Let’s get your ads back in front of them.