Privacy Policy
Last Updated: 17/07/2025
At Unsuspend Me, accessible from https://unsuspendme.com/, safeguarding the privacy of our visitors and clients is a top priority. This Privacy Policy outlines the types of information collected and recorded by Unsuspend Me and how it is used.
For questions or more information about our Privacy Policy, please contact us at info@unsuspendme.com.
This Privacy Policy applies solely to our online activities and is valid for visitors to our website regarding the information shared and/or collected by Unsuspend Me. It does not apply to any information collected offline or through other channels.
Consent
By using our website, you consent to our Privacy Policy and agree to the terms herein.
1. Scope, Data Controller, and Definitions
1.1. Scope of this Privacy Policy
This policy covers the use of the Unsuspend Me website, including newsletter distribution, client communications, service delivery, and marketing activities on third-party websites. It does not cover data processing on other companies’ websites.
1.2. The Controller for Processing Your Personal Data
Unless otherwise specified, the Controller for processing your personal data is Unsuspend Me. Email: info@unsuspendme.com.
1.3. Contact Details for Privacy Matters
For privacy-related inquiries: Email: info@unsuspendme.com.
1.4. Definitions
- Personal Data: Information relating to an identified or identifiable person, such as name, contact details, business information, or Google Business Profile data.
- Controller: Unsuspend Me, determining the purposes and means of processing personal data.
- Processing: Any operation performed on personal data, including collection, recording, storage, use, disclosure, or deletion.
- Recipient: Any person or entity to which personal data is disclosed, such as payment processors or IT service providers.
2. Purposes and Legal Bases for Processing Your Personal Data
2.1. Processing When You Visit Our Website
We process personal data when you visit our website for informational purposes:
- Website Provision and IT Security: Data processed includes IP address, browser type, operating system, URL paths, and access times. This data is stored in server logs and deleted after 30 days.
- Website Analytics: We use Google Analytics to understand website usage, including page views, user sessions, and geographic location. Google Analytics is configured with IP anonymisation.
2.2. Service Delivery and Client Communications
- GBP Reinstatement Services: We process contact information, business details, Google Business Profile credentials, and communication records to deliver our services.
- Customer Support: Personal data is processed to provide customer support, including ticket information and communication history.
2.3. Marketing and Communications
- Email Marketing: With consent, we send service updates, educational content, and promotional offers. You can unsubscribe via email links or by contacting us.
- Retargeting and Display Advertising: We use cookies and tracking technologies for targeted advertising through platforms like Google Ads, Facebook Ads, and LinkedIn Ads.
2.4. Legal and Compliance
We may process data to comply with legal obligations, establish legal claims, prevent fraud, and ensure service security.
3. Data Retention and Deletion
We retain your personal data as necessary for:
- Service delivery: Retained for service duration plus 7 years for legal purposes.
- Marketing data: Retained until consent is withdrawn or deemed unnecessary.
- Website analytics: Retained for 26 months.
4. Data Sharing and Recipients
We may share your personal data with:
- Service Providers: For Business Profile management, payments, hosting, and communications.
- Legal Requirements: Law enforcement, courts, and regulators when required.
- International Transfers: Ensured through standard contractual clauses and appropriate safeguards.
5. Cookies and Tracking Technologies
We use cookies to ensure website functionality, analyse usage, personalise experiences, and deliver advertising. Refer to our Cookie Policy for details.
6. Your Privacy Rights
Under U.S. privacy laws, you have rights to:
- Access: Request copies of your personal data.
- Correction: Request data correction.
- Deletion: Request data deletion (subject to legal retention requirements).
- Restriction: Request restriction of processing.
- Objection: Object to processing based on legitimate interests.
- Data Portability: Request data transfer to another provider.
To exercise these rights, contact us at info@unsuspendme.com.
7. Data Security
We implement technical and organisational measures to protect your data, including encryption, access controls, and regular security assessments.
8. Third-Party Links
Our website may contain links to external sites. We are not responsible for their privacy practices and encourage reviewing their privacy policies.
9. Children’s Privacy
Our services are not designed for individuals under 18. We do not knowingly collect data from children. Please contact us if you believe we have collected such data.
10. Contact Forms and Inquiries
Information from contact forms is shared with relevant team members and may be used to improve services and website content.
11. Business Transfers
In case of business mergers or sales, personal data may be transferred to the new entity with the same privacy protections.
12. Governing Law
This Privacy Policy is governed by U.S. privacy law.
13. Changes to This Privacy Policy
We may update this policy periodically. Material changes will be communicated via website and email notifications.
14. Disclaimer
Unsuspend Me is an independent service provider, unaffiliated with Google LLC. References to Google services are for descriptive purposes only.
15. Contact Information
For privacy-related inquiries:
- Email: info@unsuspendme.com
- Website: https://unsuspendme.com
16. Complaints Process
For privacy concerns:
- Contact us directly at info@unsuspendme.com. We will respond within 30 days.
- If unsatisfied, you may contact the relevant U.S. data protection authorities.